Login with your credentials
Go to "MY ORDERS" section to find all your orders.
For each order you will have the possibility to click a "RETURN" button that will open the return
form to fill in and send
In the "RETURN" section you will also find all your open/closed returns


Use this link and go to the return form and click REQUEST A RETURN
Enter your order ID and Email address and select "Process return". Now you will be redirected to
the site with all information related to your order.
Choose the product on the list that you would like to return.
Choose the reason for your return.
Choose if you would like to register return of the goods.
Return of goods - If you decide to return your product, please select in which way we should
refund the money: via bank transfer or with a store credit* in the amount and currency which
were listed as price of the product on the website you purchased from.
*vaild for one year voucher which you can use for a next purchase in our online store
You will immediately receive a return confirmation via E-Mail and then the return label within 48
hours. Please print it and attach it to the parcel. Then, bring the package to the nearest UPS/DHL
As soon as the parcel with the return reaches our warehouse and it is processed, we will refund
the amount to your account within 10 to 30 days.
Please note, all refunds for orders paid with cryptocurrencies will be issued solely in BTC
(Bitcoin). Refund amount will remain the same that was received during the original transaction.
Any changes in exchange rate will not affect the refund amount.