Important Info

All returns are free of charge.
• Please be aware that the refund of products that were paid with cryptocurrencies is processed by wire
transfer to your bank account. Such wire transfer will be made in the amount and in the currency that
were listed as price of the products on the website you purchased from. Please fill in all the fields
related to your bank account details. You will get your refund within 30 days.
• FRAUD COLLECTION INC is not obliged to accept returns of used, worn, washed or damaged goods. All
merchandise must be returned in the same form in which they were received; in perfect condition,
complete with all parts, accessories, documents (e.g., Product booklet & certificates) and protective
• Be aware that we will not accept items with labels and/or security tags that have been removed,
altered or damaged in any manner.
• Please note all shoes must be returned in their original box and will not be accepted should they show
signs of wear. We, therefore, advise that you try our shoes on a carpeted floor.
• Please be aware that face masks cannot be returned or exchanged for sanitary reasons.
• Fragrance returns must be unopened, sealed and in their original packaging.
• Any returns not accepted will be sent back to the delivery address indicated in the original order.
• Please be aware that the shipping costs you paid for the delivery of your order are NOT going to be

• Please note that, by participating in this promotion, you waive your right to a refund. Hence, if you
intend to return your order item(s), FRAUD COLLECTION INC will issue a voucher in the value of the
price specifically paid for the returned item(s). Such voucher shall be valid for a term of one year and
may be used to purchase, items on the same website as the original purchase.
Please contact our client service department immediately in the case of receiving wrong/damaged
goods. Once returned back to our warehouse, these goods will be refunded. Please follow the usual
return procedure when returning these goods. You will have the option of choosing the return reason in
the return form via our website.
Withdrawals, cancellations or returns are not accepted for orders of customized products.