You can complete the order either as a registered customer or without registration. If you are a new customer and you want to register, you can click on the Register button to fill in your personal information.
Your address will be inserted directly through registration in the order form.

Your personal information is kept private and confidential, and will never be shared with a third party.
For more precise information, please check the dedicated section Privacy Policy.

To re-set your password, follow the Forgot your password instructions in My Account.

We accept the following payment methods:

• Credit card
• Paypal

For more precise information, please check the dedicated section of the customer care: Payments.

Delivery takes normally up to 5 working days within EU and up to 10 days outside EU.

Shipping costs differ according to the country (please check the dedicated section: Shipping).

Taxes and duties are calculated according to your shipping destination.
You will have to pay for them on top of the price displayed in the online shop, which means you will receive a separate invoice for them.

Before your purchases have been prepared for shipment we can cancel your order, change an item, change the size or edit your billing and shipping details.
Please be aware that we are unable to combine orders or add pieces to an existing order once it has been placed.

If you need to make any changes, please call our customer service on +18184504700 for assistance.

Once the parcel with your order leaves our warehouse you will receive an automatic email with the tracking number to follow its journey.
In case you are a registered customer, you will have the possibility to track your parcel accessing your account in the section My Orders.

• Use this link and go to the return form and click REQUEST A RETURN
• Enter your order ID and Email address and select “Process return”. Now you will be redirected to the site with all information related to your order.
• Choose the product on the list that you would like to return.
• Choose the reason for your return.
• Choose if you would like to register return of the goods.
  
  *vaild for one year voucher which you can use for a next purchase in our online store
  
  
• You will immediately receive a return confirmation via E-Mail and then the return label within 48 hours. Please print it and attach it to the parcel. Then, bring the package to the nearest UPS/DHL center.
• As soon as the parcel with the return reaches our warehouse and it is processed, we will refund the amount to your account within 10 to 30 days.

Adding a product to the waiting list means that in case the product becomes available again, you will be immediately informed per E-Mail.

In case you want to unsubscribe, click on the link unsubscribe from newsletter at the bottom of your newsletter email.

You will find a link to a size conversion chart on every product page, to help you convert international sizes.

If you need more help, our customer service team can answer all your questions regarding the items fit: please send an email to fraudcollectionfd@gmail.com to contact us.

In case the size which you ordered should not fit, you can easily return your items within 7 days.

Withdrawals, cancellations or returns are not accepted for orders of customised products.