1. DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?
You can complete the order either as a registered customer or without registration. If you are a new customer and you want to register, you can click on the Register button to fill in your personal information. Your address will be inserted directly through registration in the order form.
2. IS MY PERSONAL INFORMATION KEPT PRIVATE?
Your personal information is kept private and confidential, and will never be shared with a third party. For more precise information, please check the dedicated section Privacy Policy.
3. I'VE FORGOTTEN MY PASSWORD - WHAT SHOULD I DO?
To re-set your password, follow the Forgot your password instructions in My Account.
4. WHICH PAYMENT METHODS DOES FRAUD CLOTHING BRAND ACCEPT?
We accept the following payment methods:
Credit card | Paypal
Bank transfer (please contact our Client Service via email for further information)
For more precise information, please check the dedicated section of the customer care: Payments.
5. HOW LONG DOES DELIVERY TAKE AND HOW MUCH WILL IT COST?
Delivery takes normally up to 5 working days within EU and up to 10 days outside EU.
Shipping costs differ according to the country (please check the dedicated section: Shipping).
6. HOW MUCH DUTIES AND TAXES WILL I HAVE TO PAY?
Taxes and duties are calculated according to your shipping destination.
You will have to pay for them on top of the price displayed in the online shop, which means you will receive a separate invoice for them.
7. CAN I CHANGE OR CANCEL MY ORDER ONCE IT HAS BEEN PLACED?
Before your purchases have been prepared for shipment we can cancel your order, change an item,
change the size or edit your billing and shipping details. Please be aware that we are unable to combine orders or add pieces to an existing order once it has been placed If you need to make any changes, please call our customer service on +18184504700 for assistance.
8. HOW CAN I TRACK MY ORDER?
Once the parcel with your order leaves our warchouse you will receive an automatic email with the tracking number to follow its journey.
In case you are a registered customer, you will have the possibility to track your parcel accessing your account in the section My Orders.
RESERVATION OF TITLE
Goods delivered will remain the property of FRAUDCOLLECTION INK until completely paid for.
9 WARRANTY
The provisions of the Law on Warranty will apply.
10 DATA PROTECTION
FRAUDCOLLECTION INK store and process all customer data solely in accordance with the relevant laws on data protection. In particular, personal data will only be recorded and stored in order to process an order for goods or, should you have given your express consent, also used for marketing measures by FRAUDCOLLECTION INK such as for example in distributing newsletters. We will not keep personal data any longer than is necessary. We will not forward personal data to third parties. Excluded from this provision are FRAUDCOLLECTION INK service partners that require transmission of the data in order to process the order. In such cases, however, the amount of data transmitted will be limited to the required minimum.